FAQ

1. WHAT ARE THE MEASUREMENTS OF YOUR SIZE?

Note:

Opt for a size up for added comfort

Stick to your true size for the right support

If the purchased size doesn't fit you well, you may have it exchanged to a size up or down. (Shipping fee to be shouldered by client)

2. WHICH CARRIER DO YOU USE FOR SHIPPING? HOW MUCH?

Nationwide (via LBC, JRS, or DPX)

Regular Delivery (4-6 days)

·               120php for orders below Php3,500

·               FREE shipping for orders Php3,500 and up

3. WHAT IS YOUR RETURN OR EXCHANGE POLICY?

All MillennX Activewear products have undergone meticulous inspections prior to packaging and shipment to ensure the highest grade of quality. Product exchange is only allowed within seven (7) days from date of purchase and only for the following reasons:

  • Change in the size of the purchased item, if it has never been used (Customer shall shoulder the shipment fees for exchanges and returns)

  • If item has an overlooked factory damage, it can only be exchanged for a similar product, or another product of equal or higher value (any style or design)

  • Wrong item delivered

  • Sale items are strictly non-exchangeable and non-returnable

  • Swimwear is strictly non-returnable and non-exchangeable for hygienic reasons

 

In these cases, items must be returned to us in the exact same condition upon delivery, with tags and packaging fully intact.

4. HOW DO I RETURN THE ITEM?

Please click here to complete your returns request.

As soon as you receive the confirmation from MillennX, kindly return the parcel to our office within (7) days from date of confirmation.

5. hOW DO i KNOW THAT MY ORDER WAS PLACED SUCCESSFULLY?

As soon as your order has been placed, you will receive an order confirmation email to the nominated email address attached to your order. If you have not received any confirmation emails, please contact us at shop.millennx@gmail.com with your order number as the email subject.

6. hOW DO i track my order?

Once your order has been dispatched, you will receive a confirmation email or text message from MillennX with tracking information so you can keep a close eye on your package. 

7. What is the mode of the payment?

We accept Paypal, and bank transfers thru BDO and BPI.

8. WHAT IS YOUR PRIVACY POLICY?

All the information you share with us will be kept confidential and will only be used for transaction verification purposes.

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us

Phone

+63.998.981.8656

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